FREQUENTLY ASKED QUESTIONS
What you need to know.
Clear answers to common questions before placing your order.
CustomCardZA creates customised metal payment cards by transferring your existing chip from your plastic card into a precision-finished metal card.
No. FNB cards are currently not supported for conversion.
No. Contactless / tap-to-pay is not supported after conversion. Your metal card is used by inserting the chip.
Your existing chip is removed and transferred to the metal card. Once removed, the original plastic card will no longer function as a payment card.
No. Never send us your PIN, online-banking password, OTP or banking login details.
Yes. Your card must be temporarily frozen before collection and remain frozen while outside your possession.
Collection of your existing card and return of the completed metal card are arranged through our courier process.
No. Availability depends on courier operating days, your location and transit times. Weekend collections and deliveries are not normally scheduled.
Allow approximately 5–7 business days from collection to return delivery.
Outlying areas, public holidays, courier delays or other circumstances may require additional business days.
Yes. Choose from our pre-designed collection or use our Custom Design service.
If an issue results from our manufacturing or customisation process, it is handled in accordance with our Refund & Returns Policy and applicable terms.